Customer Testimonials
We had no experience with Acura prior to stopping into Southview Acura, and although I didn't end up purchasing an Acura (just not the right vehicle for our family), I still wanted to write a review on this dealership. Darby Oulette was our Sales Associate and she was knowledgeable, friendly and is probably the most communicative Sales Associate we've had with regards to follow ups, questions, etc. We have been to 8 dealerships in the past month, so do not take my review lightly. She was a pleasure to work with. The sales manager at Acura, Rami Jamal, was ...
Gray was excellent he gets down to bussiness gets you approved no matter what. i felt right at home and he touch base with us every step of the way. gary has many years of experience knows what it takes to get the job done. if your looking to perches a new vehicle go see Gary he will hook you up.
If you want a perfect customer experience, go to Accura Southview, and look for Jordan Wade. From the moment I reached out with a brief inquiry, Jordan was very responsive and kind. He understands our needs. We are in a very difficult situation and our old vehicle was very impossible to trade in, but Jordan makes it all happen. I don't how he did it, but all I can say is we are grateful. Mr. Rami Jamal and Jordan worked hard to make our payment fit our budget and gave us a very good deal on our brand new ...
Awesome service from the female service advisor. Knowledgeable and Very polite. Will definitely be back again.
Prashana in the Parts Department is always quick to get back to me and very professional. He is also extremely knowledgeable and motivated to help out however he can.
Prashana is very accomodating and very knowledgeable and easy to deal with. I sent him a parts quotation and within minutes he responded right away.
We purchased a new 2022 MDX on July 8th, 2021. It was a great to be able to work with Ali Mahdi who was polite, friendly, knowledgeable and easy to deal with. He took a lot of time to show us all the features of the vehicle. He answered all our questions without pressuring us in any way. All in all it was a pleasurable buying experience. J&D P.
I’ve been helped by Steven a few times and he is very knowledgeable and helpful. He always seem to have positive energy which makes you feel welcomed.
Great experience The place to buy Jodie was excellent to work with Finance was great Jodie explained things excellently with grace and patients Car prepared well
Southview accura have a great team of experienced people working to their best to serve their customers. I worked with Ali to make a deal on an SUV. He was well known about the vehicle and gave me all the info i need to decide as well as the best financial deals that fit my financials. Keep the good work Ali
Steven was great to deal with and kept me up to date. Polite, friendly, and professional throughout the entire process. Thanks Steven! It's appreciated.
Our sales person, Mateo was very knowledgeable and effective. Overall service was great and everyone was very friendly.We would most definitely recommend the dealership and Acura's as this is our fourth one.
I would give more stars if I could. Ali Mahdi at Southview Acura was an amazing sales person! He made this the least stressful and most enjoyable car buying experience we have ever had. No pressure and simply cared about my family and I and what suited our needs best. I highly recommend Ali Mahdi and the Southview Acura team. Thank you Southview Acura for helping my son get into his dream car!
Huge shout out to Ali for his support while purchasing my MDX. Ali personally walked me through the dealership and introduced me to all the people I needed to know for further support. He also fully explained all interior options of the vehicle all without making me feel any pressure while going through the buying process. Again thanks to Ali and his team for an excellent buying experience!
Kim Gebran was outstanding in helping us find a car to best fit our budget. She was super friendly and interpersonal and was going out of her way to meet our needs. I strongly recommend buying from her. You will leave the dealship very satisfied with your purchase.
I came in to buy a car but the one i wanted sold. Southview acura made sure they made it right and offered to show me around their inventory. They have the friendliest staff and absolutely no pressure enviornment. Specially Kim from sales she worked hard and pulled of a great deal for me on a newer model to make sure i was satisfied. Now i own an acura TLX which i love thanks to the staff at southview acura!
I was helped by Johnathan and his manager Yosefe at Southview Acura. Both of them worked very hard to earn my trust and eventually my business. I would definitely recommend my friends and family to them. I experience a hiccup with my purchase. I originally got a quote from a sister company but Southview's offer was unbeatable compared to their offer. However, Southview did not have the color I wanted but the sister company knew I went to Southview; therefore, did not transact a dealer trade (connecting the dots from the email I received from the sister company). Yosefe ...
Good service and friendly, competent people ... as always. Keep up the good work. One very minor suggestion ... your overnight drop-off slot could be bigger!
This has nothing to do with the dealership or people but I find it bad service from Acura/Honda that a recall of the right taillight is fixed but the left taillight that has the same problem is not fixed. You would think that grown-ups, service personnel, mechanics etc, would be allowed to let the manufacturer know about this shortcoming. Maybe it is time to see if another manufacturer reacts better.
Excellent service as usual and with the Corvid -19 situation the picking up of my vehicle and dropping off was very safe and hassle free.
Stephen is very knowledgeable and helpful. Explains exactly what they are going to do and how much it will cost. I had to remind him that I have no charge oil changes for 5 years and also the price for tire rotation was going to be higher than advertised online. He adjusted the price without question. I appreciate that he wiped down any areas that I was likely to touch in order to prevent the spread of the corona virus. The car was also did a great job.
The appointment was scheduled as a response to a comment made in a Facebook post. I received a call within 30 minutes of the post to schedule the appointment. I arrived to drop off my RDX and pick up the loaner. The process was thoughtful for sanitizing and respectful of physical distancing and efficient. Within 20 minutes I was driving away in the loaner car. I was offered rock chip repair as part of the service. Steven contacted me to tell me it was ready to pick up. Again the hand off of the loaner and my car was quick price was ...
Excellent service as usual and great to have a loan vehicle available for the time my vehicle was at the shop. Especially considering the current COVID-19 situation, I felt very comfortable.
This is my second MDX from Southview Acura and from the moment I arrive at the dealership I am greeted warmly, and have updates on what's happening, always leave with a smile, am treated extremely well and have always had my maintenance done at Southview Acura.
Excellent service all around. The service advisor and service technician clearly explained what work was needed; Valet pickup and return provided, including an exterior wash and interior disinfectant. Vehicle feels, looks and runs like new! Thanks again for superb service and support!
Very happy with seeing Mary at service and for the service tech who also fixed some of the rattling noise I had in my car. Wanted to say a big thank you to Mary though for being so understanding and doing what she can to make sure I leave happy. Thanks!! Also Im glad the loaners don’t have the giant courtesy sticker on them. Looks a lot better, more luxurious.
We bought our first Acura MDX in 2001 before the south side Acura dealership existed. As soon as it was open we started bringing our car for maintenance there because it is much closer the our house. Since then it was always a very positive experience. Steven and Mary are very helpful and knowledgeable. The waiting area is clean, spacious and have a small coffee/tea station for the clients . The free car wash option after any service, even if it is just a tire change is very convenient. And now in the mid of Covid -19 pandemic there are hand ...
Excellent service prompt knowledgeable helped locate and deliver parts for the service good communication friendly answered questions with expertise and well researched Appreciate the care
Steve answer all my question and was helpful for my requests. Car was cleaned. The service items needed were clearly explained. future work needed was explained
The experience was extremely smooth and quick. I was able to get my job done in a matter of a few minutes. Appreciate the great experience
I really can’t say enough about the team at Southview Acura. I had a concern about “fit and finish” on my new RDX and they went beyond what most dealerships would do to make sure I was completely satisfied. They made me feel they genuinely care about me and my satisfaction, and not move me along once they had my money. I consider myself a very good judge of character, and these are good people, the best. And my RDX is the best too!
I have dealt with many car dealerships over the years and this purchase was absolutely the best experience I have ever had. I would highly recommend this dealership to anyone looking for Acura and even if you are not you might be surprised! Special thanks to Yue Li, you are amazing and it was a pleasure doing business with you!
We can’t say enough good things about Nader and team! We were so impressed that we drove all the way from British Columbia to buy from them. They are informative, helpful, knowledgeable and professional from the moment you walk in the door to the time you are driving away! Thank you for such a great experience!
Everyone is extremely professional and knowledgeable. I have bought three vehicles and send all my friends and family to go see Krysta and her team!!
Easy, Fast, and Simple... This was truly a nice experience to deal with a dealer straight up.... I look forward to our next purchase. Thanks
Would recommend Andrew for anyone shopping for a car, Very helpful and nice to deal with, he know alot of stuff about Acura. Very nice team in Southview
Great dealership, great team, best service ever. I bought a used vehicle and was treated like I bought the most expensive car on the lot.
No pressure with Andrew. We talked freely. Showed me all the features on the car. Negotiations a deal. He was a pleasure to work with.
Andrew was extremely helpful when purchasing a new vehicle. He made a stressful process be much smoother. Everyone at the dealership was very helpful and easy to work with.
Fab went out of his way to ensure complete customer satisfaction during the new car delivery of my Acura NSX. Listening was key. I had some initial concerns and both Fab and Michael Summers were outstanding in ensuring that I was happy with my new purchase. The Service Center at Southview is on top of their game. They made the sale.
Although I did not end up purchasing a vehicle from this dealership, Brian Cox was a very nice and respectful salesman. Allowed me to test drive and explained any and all of the vehicles I was interested in. Treats you like a friend.
Hussain was a great product specialist and was a big reason for my positive experience at Southview Acura. His friendliness made it very easy to talk to about the vehicle I was interested in. He was knowledgeable about the product and took the time to demonstrate and explain all the different types of features the vehicle had. Hussain was also very patient and answered any questions I've had about the vehicle. Because of my positive experience with this dealership and from interacting with Hussain, I would definitely come back here in the future and would recommend this location to ...
In the past 4 years I have purchased two vehicles from Southview Acura. The sales experience is efficient and fair. My reason for returning and purchasing another vehicle in April was the speed of the process, the ability to negotiate a fair price, and the quality of the vehicles. I'll be back in the next year to speak with Southview about another vehicle!
Yosefe was absolutely awesome to deal with. He is professional, knowledgable, polite and courteous. He listened to what I was looking for in a new vehicle then directed me towards my new MDX ASpec. Yosefe was able to show me all the features and even took the time to go through them with me. I only have positive things to say about my buying experience with Southview Acura, and with Yosefe specifically. ⭐️⭐️⭐️⭐️⭐️
Great experience with the entire service department on my recent purchase of new winter tires. Started with the vast knowledge of Duane at the parts counter who guided us through the many tire options and price matched without hesitation. Next was Steven who was very personable and professional with arranging the quick installment options and explaining the process. And to Fab who treated a minor concern with great urgency and addressed the issue same day. Reassuring to have reliable service department. Thanks again.
Phillip was very friendly, professional and quick to respond. I first contacted him online and over the phone, the customer service was bar none above all the dealerships I visited while searching for a new car. He was very helpful and was there for any questions or concerns. Highly recommend Phillip and everyone at SouthView Acura. The most pleasurable car buying experience I ever had. Thank you Phillip for all of your help 🙂
Eli was fantastic to work with. You ask for a friendlier guy. Compared to west end, the south side far exceeded my expectations. The best service I’ve ever had.
Took in my 2016 MDX for winter tires cause we all know it’s coming.....! Fab Perri took great care of us and had me in and out in under 2 hours! He made sure I was comfortable with the wait time and held true to his word on time. Where can you get that type of service? You bet we’ll be back. Thank you to Fab and his team.
Looks like we're movin' on. Said goodbye to my blue car😧, said heeellllllooooo to this beauty.🤪 Thanks to SOUTHVIEW ACURA. The team over there are super impressive!! You want a car, new or used, these guys are the ones to deal with!! They will find you the perfect car. I was being picky, didn't want a BMW, but they put me in it so to see the kind of comfort I needed and wham bam, SOLD! My blue car had all the options I needed for a severely bad back and they found me one that had 19/20 options ...
Fab Perri gives excellent service. Very funn, friendly and helpful. The serivce was quick as well. They stick to their words. I will go back.
Service manager Fab is great to work with. He tells exactly what you’re vehicle needs in a candid realistic manner. Device is always great.
Yue Li was open, knowledgeable and easy to work with. I would recommend him to anyone looking at purchasing a vehicle. I purchased a 2020 MDX and he was great during every step. 5 Star salesperson. The dealership was clean and the experience was a pleasure. I am looking forward to servicing my MDX at Southview. CT
Yue was very friendly and his product knowledge is unparalleled. He was polite and has a wonderful demeanour. He took the time to answer all questions, actively listened and established a relationship with us (his customers). There was no high pressure sales pitch and he was a pleasure to deal with. Thank you Yue.
Everyone we met at the dealership was very friendly and my wife and I enjoyed the experience purchasing our 2020 RDX. I am a person who tries to get the best possible deal when buying a new car. Justin really helped to make that happen, which is what sealed the deal and made me comfortable in making the purchase.
I purchased a used vehicle and although there were a few hiccups I am very satisfied with the professionalism of the dealership. When I came to view and test drive the vehicle, Mahmonde (Mike) was very knowledgeable and courteous. We met with the manager, Adam, and negotiated a deal. After we sat with Kumar who handled the finances. Everyone was friendly and very helpful making this the best buying experience I have ever had. As part of the negotiations some parts were to be installed so they needed to keep the vehicle for a couple extra days. When we arrived ...
My visit at the Acura parts department was a breeze thanks to Prashana! Wouldn’t go anywhere else after this! Fantastic customer service and overall 10/10 great experience.
Came from BC And bought a F150, good service from sales people and finance. Accommodated my requirements.. Truck was clean and detailed. They stored the vehicle until My departure from Alberta.
I inquired about Toyota Camry. Jack explained pro and cons of having Toyota. After I talked to him i will consider buying Acura. Jack, thank you! Your service is greatly appreciated. Jessica
Always a great experience every time I come to Acura. Steven makes my repairs and regular maintainence a breeze. Super professional and knowledgeable in his field, this is why I keep choosing this location in Edmonton!
When it comes to shopping for a vehicle, i find it to be highly stressful and confusing on finding the right vehicle. Kevin was so welcoming, friendly! He had answered all my troubling questions I felt feeling very confident and stress free! Want to give a warm shout out to Kevin. Ready to pick the right vehicle for me
Kevin gave us great attentive service when we came in to get an idea of what our trade in value would be and what options were available to us. He was very knowledgeable and not at all pushy, fully recognizing we weren't interested in making a commitment just yet, he still gave us his full attention. We will be coming back when we are ready to make the trade. 🙂
I have received best customer service from Jasbir Singh. He has great knowledge of products. I will definitely recommend Southview Acura for future service and parts. Thank you.
I have been emailing Jack about a used car they have at the dealership. He has gone above and beyond to make sure that my all my questions and requests have been answered. It's nice to know that in the high pressure auto industry that there are salesmen like Jack that take the time to listen to what the customer wants first and not about the pushy sales tactics. Excellent Salesman. Richard
I haven't been there but I do know Rami and he is the best.Bought at least 5 vehicles off Rami and his staff ,1st rate all the way.
My husband and I stopped by Acura last week as I was in the process of looking for a new vehicle. I had been shopping around for a year or so, not seriously, but at this point I kind of knew what I wanted and was willing to pay. Ethan greeted us, and initially we had come to the dealership to look around and see what our options were. Yet, this was probably one of the top car shopping experiences as Ethan took the time to listen to what we were looking for and only presented options that would suit ...
Yue is very patient and kind, got what I wanted, love the car, would definitly recommand this dealer with Yue again! and Chelsea explain everything clear, overall, all the staff that helped me are excellent!
Emil took care of our trade in and purchase with ease from start to finish The team at the dealership did everything the said they were going to do Low pressure sales experience Fair price for trade and purchase Thanks for taking care of us
Great experience. From the conversation with Yue . He understands what we wants. Safety, special in winter is the most important to us. We are both working in Edmonton international airport . We have use highway ever day. It is great to have the car
Binh was more than accommodating for our vehicle info session (and test drive). He is very personable- building a friendly, professional and honest relationship while explaining the multitude of options and standard features before and after we impressively navigated the Henday. A FABulous vehicle and I highly recommend Binh as the sales person for a fair and honest purchase/lease of a great product! Thanks, Binh
I really appreciate the people in Southview Acura, especially Willson, Pha and Justine. Highly recommended. You guys are awesome you help me a lots. The way you accomodate, explanation etc.
Ethan was friendly and knew all about the model we were interested in. He went out of his way (not like the other dealerships) to show us all the features of the vehicle and to answer our questions and if he did know something he said so, and then got back to us with the answer.
Ethan is very friendly and helpful, answered all of our questions and more. He allowed us to buy an Acura MDX at a very inexpensive price which is amazing. THANKS!!
Car was delivered to my home. Great service all around Waited patiently while I had tires switched to new vehicle Was even reimbursed with full tank of gas
I appreciate the great service from staffs in Acure. I had visited Southview Acura just to check if they have a car of my budget. I am impressed with the friendly welcome by Donovan Chretien who helped in finding a car, TLX that was bit higher then our budget. But Donovan and Philip, the manager were able to bring the price down to our budget. I am impressed with the managers who assured of taking ownership of fixing any issues with the car within a month of purchase for free. Donovan mentioned that he is the one who sold the ...
We came in with a question about our 2016 Acura MDX. The staff were wonderful and we ended up upgrading to a 2019 Acura MDX! Ethan,Donovan and Prince gave us a lot of information about the new vehicle and were NOT pushy at all - that we appreciated. Rod Silva gave us a deal we couldn’t refuse😁. Chelsea was very helpful in the financial office. What impressed us the most was that they all worked together as a team and were so great in explaining the new features so that we ( seniors!) could understand. Our new vehicle was ready the ...
Good service and a pleasant experience. Ethan was available and with the help of Alan made the whole process of purchasing an MDX fair and smooth experience. Chelsea helped with the finishing touches and I would certainly recommend this dealership in purchasing an Acura.
Mary goes the extra mile to ensure you leave knowing you have been heard and not made to feel like a fool. She is always very knowledgeable about the vehicles and quick to list any things that you should know about your vehicle! She is top notch!
I received outstanding service from Philip and the team at Southview Acura! Philip was extremely professional and made the entire buying experience enjoyable. I would highly recommend this dealership to anyone looking to buy a car or SUV. The staff are absolutely wonderful to deal with!
The crew I dealt at with at Southview were professional, knowledgeable, and friendly. I had a truck to trade, I feel the number I was given for my truck was respectful. I have no problem recommending Southview for if you are looking for an Acura. I have not owned an Acura previously, so far I am impressed with the vehicle, the build quality and finishes are first rate. Keep up the great work Southview!
My husband and I came in to this dealership and was treated very well. Yue answered all our questions, and showed us different choices available. We ended up buying my new RDX Aspec which I’m very happy with. I would raconmend Yui and this dealership to our friends and family..
My experience at Southview Acura had been fantastic. Sales and finance helped in selecting my vehicle, CJ, Chelsea Chalmers , Sunny are persons who spent time with particular care during the deal.
THIS IS *THE* PLACE TO BUY A VEHICLE! The staff at Southview Acura are so helpful and so knowledgeable. Everyone at this dealership takes the time to understand your needs to find the best car that works for you. When I started my process of purchasing a vehicle I was defensive and confused. Acura was not my first stop BUT IT WAS MY LAST. The sales department is not pushy and the fiance department worked hard to establish a payment that was most suitable for me (This has never happened to me when purchasing a vehicle which left me with ...
I just Had the opportunity to meet the staff of Southview Acura.from the Sales Manager .Phil.also salesman Prince. Service Manager Farb.Chelsea. and other Staff that was helping me and my Husband to get a vehicle . I must say Thanks to you guys we got ourselves a new car and we are satisfied. Thank You All. And Keep up the Good Work .
I will recommend this dealer to anyone looking to get a good quality car. Customer service was amazing from the moment I walked in. I purchased my car from them, Wilson took time to explain the functionality and tips on how to get the optimum use of the car. Justin worked very hard to get me good financing too.
Initially my experience dealing with Southview Acura to return my lease and lease a new car was horrible while dealing with Philip Young(he does't listen). Alan Lim was quick to act, showed appreciation for my business and to address my concerns. He had Wilson Chan help me to deliver my car and he was great. I would highly recommend the two of them, but I would put a lot of caution when dealing with Philip or just steer clear of him.
Southview Acura and their staff made my first vehicle purchase a breeze. CJ was knowledgeable and personable and the experience at southview acura had me hooked. Even after my purchase they have followed up to ensure the vehicle was everything I had hoped for. I am happy to say that I am enjoying my vehicle purchase and would definitely recommend CJ and Southview Acura to friends and family!
I recently purchased a nice MDX Elite but had to comeback a couple of days due to the battery not holding charge. I met Service Rep Steven who was very positive and ensured that my concerns were met very promptly!. The Service Team installed security wheel nuts for me and Steven kept me continually updated within that 24 hours period. He was always pleasant on the phone, all smiles when I came in to pick up my car and showed me additional features of the car that I was not even aware of. Very good customer service I experienced! Ken
This is my 3rd vehicle with Southview Acura, the service team sets them apart from other dealerships. TThe service department and Steven inpartticular are always friendly even on cold dark mornings. The service is always as expected with no hidden or surprise items. Any work over and above the service code is cleared with you prior to work being done. The servicce team ensure you are taken care of promptly and provided coffee or tea or other beverage while you wait.
I came in to purchase a 2019 RDX and was pleasantly surprised by the whole experience. Great friendly staff and managers who helped me. I was helped by Donovan who showed me all the features of the RDX. He’s very knowledgeable and took great care of me. I highly recommend him if you’re looking for a new Acura!
Take your Acura to Southview Acura Service dept! They are the best! They treat everyone very nicely and always give you the beat service recommendations
Knowledgeable and helpful service. Spot on in his assessments when problems occur with my MDX. Always goes the extra mile/kilometer for you. Many thanks!
My experience with the Service Team was exceptional. Fab has a staff that is both knowledgeable and friendly. One can clearly see that the staff loves working for Fab, and that he values them in return. I look forward to my next service appointment!
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